For optimum support, Planar recommends the Gold Warranty which provides our highest priority support. Planar’s Gold Warranty provides next-day air shipping for any defective systems to get you up and running quickly. Planar pays shipping both ways and provides an extended shipping cut-off time for Gold customers. Also provided are annual preventative maintenance visits, starting each year after the standard warranty, to keep your systems in top condition and to help prevent system failures. During the maintenance visit, we also replace your lamps and filters. We recommend this service to customers who cannot afford system downtime and who do not have the dedicated resources for annual maintenance.  Warranty Document (pdf)

For excellent support, Planar recommends the Silver Warranty which provides expedited parts replacement. Planar’s Silver Warranty provides next-day air shipping for any defective systems to get you up and running quickly. Planar pays shipping both ways and provides an extended shipping cut-off time for Silver customers. We recommend this service to customers who cannot afford system downtime but have the dedicated resources to provide preventative maintenance on systems.  Warranty Document (pdf)

For basic support, Planar recommends the Bronze Warranty which provides parts replacement coverage. Planar will ship parts replacements in advanced via ground shipping. Planar pays shipping one way. We recommend this service to customers with spare parts available to accommodate Planar’s standard shipping and have the dedicated resources to provide preventative maintenance on systems.  Warranty Document (pdf)

Features	Gold	Silver	Bronze	Standard
Service Coverage	Expedited parts replacement	Expedited parts replacement	Parts replacement	Parts replacement
Uptime Guarantee	Next day air shipping	Next day air shipping	Ground shipping	Ground shipping
Shipping Deadline	6:30 pm ET	6:30 pm ET	5 pm ET	5 pm ET
Duties on parts returned to US
Direct Connect
Annual Maintenance
Lamp Replacement
Filters (2 per year)
Shipping Costs	Advanced & Return	Advanced & Return	Return Only	Return Only
Contract Length	1, 2, 3, 4 year extensions	1, 2, 3, 4 year extensions	1, 2, 3, 4 year extensions	1 year